At Awako (awako.in), we aim to provide high-quality products and a smooth shopping experience. Please review our Return & Refund Policy below.
1. Return Eligibility
- Returns must be requested within 7 days of delivery.
- Product must be unused, undamaged, and in original packaging.
- Invoice or proof of purchase is required.
2. Non-Returnable Items
- Used or damaged products (not due to transit damage).
- Products marked as "Non-Returnable" on the website.
- Personal care or hygiene products (if applicable).
3. Damaged or Wrong Product
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with product photos for verification.
4. Refund Process
- Refunds will be processed after product inspection.
- Refund will be credited to the original payment method.
- Refund processing time: 5–7 business days.
Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
6. Contact for Returns
Email: support@awako.in
Website: https://awako.in